Azure Pack: Failed to load virtual machine templates for subscription …

Problem: When a user login to Azure Pack, they sometimes get the error message: “Failed to load virtual machine templates for subscription <subscription ID>”.
And if the user tries to deploy a a Virtual Machine, there is no templates to choose from.

Cause: I’m not sure what the real cause is, but it seems to be a bug where Azure Pack forgets that information. The template information is there, it’s just Azure Pack that does not read it.

Workaround: Until this is solved by Microsoft in a hotfix or next updated you will have to handle this by yourself.
You can as an Administrator touch the Plans so they are re-synced and it will immediately start working again. Or you can schedule a powershell script to run regularly, touching the plans.

Here is the powershell command I’ve setup for our environment.

First of all, notice that it’s using a file for the password, to make this automatic.
Use this command once to creat the password.txt file

And it’s using the Get-AdfsToken function to get the a ADFS Token from our ADFS Server (more info: Get-AdfsToken Function), but you can modify the above script to use a normal Windows Token too if you rather want to use the Windows Authentication site than ADFS. Then use this command (replace line 17 in the script above with this line):

 

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