KB4048953 and KB4049065 fails to install (hungs). How to fix it.

We had a server which failed to install Windows Server / Windows 10 Service Update and November 2017 updates with the names KB4049065 and KB4048953 through Windows Update. The installation simply never completed and it looked like it hung.

Rather than go through all the various (failed) steps I did to troubleshoot it, I’ll just tell how to solve it.

  1. Start by downloading the packages from Microsoft Update Catalog to c:\temp;
    http://www.catalog.update.microsoft.com/Search.aspx?q=KB4049065 http://www.catalog.update.microsoft.com/Search.aspx?q=KB4048953 (Cumulative Update)
  2. Then expand the MSU files (using wusa.exe to install them failed for me) by doing this in a command prompt:
  3. You should now have two folders with files like this;
  4. As this is a Windows Server 2016 (or Windows 10) we can use Powershell rather than Dism to install the cab files into Windows.
  5. Open Powershell with elevated permissions (as Admin).
  6. To install both packages do this, and have patience. It took more than 4 hours for them to install on my server and it looked like the installation hung for a long time around 15%.
  7. When the installation has completed reboot the server and you are done!

 

 

Should the image contain hotfixes or not?

One more post in my WSUS/Hotfix series of blogposts. I’ve been asked a couple of times how we approve Hotfixes and if we include them in the images.

I’ve made an Autoapproval Rule where we approve all Hotfixes automatically to the various Computer Groups with a Deadline, like this.

wsus16

And this is how the details looks like;

wsus17

First of all, any server that could cause problems if it automatically rebooted doesn’t have a Deadline, thats servers like Hyper-V Hosts and SOFS Nodes. Those servers are managed by SCVMM’s (System Center Virtual Machine Manager) Patch Management. VMM has a feature to put a cluser node in maintenance mode, automatically drain the node of VM’s, patch it, and then bring the node back online again before it takes the next node.  So we handle all patching of clustered servers from SCVMM. While we let the WSUS Client handle all other servers. We might add SCCM to the mix some day and let it handle all of the servers, but as most of our customers don’t want to run SCCM to manage their Fabric, this is the way we do it now.

By putting a deadline, we know the hotfix will be installed sooner or later. And if there is a Patch Tuesday before that date, it will also install the hotfixes at the same time.

Notice that the hotfix is NOT approved for All Computers and NOT for Unassigned Computers. How come?

When we build a VM image for any OS, it’s done automatically through MDT. Those VM’s are ending up in Unassigned Computers as they don’t have a role yet and we don’t want any Hotfixes in the images. Of course, if there is a mandatory hotfix whish is needed to make the image or deploy it, that one will be included!

The reasons we don’t want any hotfixes in an image is quite simple if you think about it. There are two main reasons really.
The first one is that if we make an image in august, which contains hotfixes. When we deploy that image 3 months later, there is a big chance that the hotfix we had in the image is replaced by a proper update from Microsoft so there was no use for the hotfix in the first place.
Second, when we create an image, we don’t add Clustering, Hyper-V and other roles and features to the image, right? So Windows will then only install the hotfixes for the core OS. And when the image is later deployed and someone adds the Hyper-V Role, it would install hotfixes for that role then. So the server wouldn’t be fully patched anyway so adding 5 or 15 hotfixes automatically after deployment doesn’t really make much of a difference.
Third, a minor reason is also that we normally use the same images for Fabric, Workload and Tenants and we like to keep them quite generic.

Here is a great blogpost about making reference images from my colleague Mikael Nystrom.

 

Semi-Automatic Hotfix import into WSUS

One of my blogreaders, Andreas Fjellner, came up with a way to make the import of hotfixes a bit faster than copy and paste.

You can download a XML file with all the Hotfixes I’ve got imported so you don’t have to do a findstr or excel filtering from the previous blogpost, the XML file contains the same list as shown here List of Private Cloud related Hotfixes – 2016-02-03

Download: XML File (notice the Download button at the top so you don’t have to copy and paste). Save the file as c:\temp\details.xml on your WSUS Server and then run this script;

It will spawn one internet explorer for each Hotfix with the correct URL. Just click ADD to basket. Close the IE Window and pick the next window.
When you are done with the first batch of 20 hotfixes, use the “Import updates” link as described here: Importing Hotfixes and Drivers directly into WSUS and you will now be able to import all hotfixes into your WSUS. And now press Y in the powershell window to take the next batch of hotfixes. Repeat until done.

Another way is to use AutoIT to make a script that moves the mouse and clicks on the right place doing the import semi-automatic, as another blogreader pointed out. There is always a way!

Importing Hotfixes and Drivers directly into WSUS

I got a comment on my previous blogpost.

Could you please clarify the import bit with paste:ing the uri into Wsus IE.
If you paste the Uri into the address field it wants do dowload the update and not import it.

You are right, I was very unclear about that and should have explained it, thanks for asking Patrik.

This process can be used to import anything from the Microsoft Update Catalog, including Drivers and public Hotfixes.

Start by opening your WSUS Console, and click on “Import Updates”.
It has to be done that way to get the “import” option, else you will only be able to download the files.

wsus10

 

An normal Internet Explorer will now open. If this is the first time you are doing this, you will be prompted to approve an activex component and you may have to trust the updates website too.

wsus11

 

You can either search for hotfixes (or drivers) by their name, or just paste the MUUri that’s listed on each hotfix in my post here: http://www.isolation.se/list-of-private-cloud-related-hotfixes-2016-02-03/  And then click on Add to put the hotfixes in your basket.

wsus12

 

When you have added a couple of hotfixes to the basket click on “View Basket”. My experience is that adding too many hotfixes will make the Microsoft Update site timeout and be unresponsive. So I usually import the hotfixes or drivers in batches of 20-30 at the same time.

wsus13

Notice in the picture above, how there is no Import but just the normal Download button. If that happens, just switch back to the Windows Update Admin console, and click import updates again. A new tab will open in IE, it will remember all your items in the basket and a Import Directly into Windows Server Update Services checkbox exists now!

wsus14

Just import the hotfixes to WSUS that way, and approve them manually or make an Auto Approval Rule. Done!

The bad part, is as I mentioned in a previous blogpost, that you have to copy and paste each hotfix url into IE. I’ve not managed to figure out a way to script the import as it’s a ActiveX component doing all the work.

 

List of Private Cloud related Hotfixes – 2016-02-03

I’ve posted my list of resources for finding Hotfixes previously here.  And this is a list of hotfixes we’ve imported in our WSUS server for our and our customers Private Clouds.
I usually want to install a hotfix to avoid getting a known problem, than try to find a solution to a problem after it has already happened and affected the users and customers.

wsus3

I’ve used the script I posted here to make the list. I’m sorry for the format below, but there is no good way to extract the info from WSUS and as I don’t really know if anyone is interested in this besides myself, I won’t spend hours on fixing a nice output right now or I would never get this blogpost published.  Sorry!

I’m using the MUUri to paste into the WSUS IE to search and locate the hotfixes fast, instead of manually search for each. There is unfortunately no way to script the import according to Microsoft PM’s, so it has to be done manually. Sigh…

Continue reading “List of Private Cloud related Hotfixes – 2016-02-03”

Export information from WSUS about Hotfixes or Updates

I want to export information about all our Hotfixes in our WSUS Server, to share with the community as it’s sometimes hard to find up to date info of which hotfixes to apply in an environment.

Here is a quick and dirty script. No, scratch that, it’s not quick in any way but very dirty. The problem is that the WSUS Database does not contain the Description or Title of a Hotfix, so it’s not possible to export that info. Thus, I’ve to use a scripted Internet Explorer, to navigate to the URL of each Hotfix and grab the Title. Which makes the process veeeeeeery slow but I’ve been unable to come up with any better solution than that.

This is how the output looks like:

wsus2

And here is the full script, I will be really grateful if you share any changes you do as I’m sure there is a lot of ways to improve this script.

 

VM Usage History fixed in UR7

I just noticed that the VM Usage History has been fixed in UR7. It’s been broken as long as I remember and used to only show the last 3 days of data, even if you selected 1 month. I don’t think it was mentioned in the ChangeLog for UR7?

AZ1Yay!

Update SCVMM Agent with Powershell

I just updated our System Center Virtual Machine Manager 2012 R2 Environment to Update Release 7. SCVMM would then report that the SCVMM Managed Computers has an Out-of-Date Agent which need to be upgraded.

It’s possible to do it manually by right clicking on each server and choose “Update Agent” or use this short powershell script to do it on all machines at the same time.

It will Update the Agent on all Managed Servers for you (no restart needed in my case).

 

 

Microsoft Fabric (datacenter and private cloud) related Hotfixes

Here is the list of Hotfixes I’m deploying in our production environment and that I deploy regularly at customers. Those production environments are a Fabric (Private Cloud) running Hyper-V, Storage Spaces, SOFS, ADFS, Domain Controllers, Azure Pack, System Center, SQL Servers, and more, yes everything you need in a Fabric. Though not Exchange, Lync or Sharepoint etc. So this list might not be complete for your system.
And as always, use your own judgement which hotfixes you would like to deploy in your environment or not. Hotfixes are not tested as much as ServicePacks used to be, and Update Rollups are, so it’s possible there are problems with them.

My philosophy is that I like to have everything updated and reduce the risk of having a problem. The number of times I have had issues with a hotfix are, as far as I can remember one (1), including the several years I worked at Microsoft Premier support and were assisting customers with problems and now and then provided a hotfix for an issue. So I rather install hotfixes I know of and are relevant to reduce the risk of hitting a real problem than wait for that issue to actually happen and then find a hotfix or open a case with Microsoft.

A hotfix included all previous fixes for that module too, so when troubleshooting a problem, it’s common that Microsoft Support asks you to install hotfix X, Y and Z to get the components involved in the problem to the latest revision. Thus, it might look like some of the KB Articles and hotfixes below does not apply to you, or you don’t have that problem in your environment. But if it’s related to Cluster, Hyper-V or any other component that you do use, it might be wise to install it anyway as it could fix 10 other problems that you are not aware of.

I’ll always import the updates directly into WSUS and deploy them, so I can use approval rules and see reporting of which updates has been installed where. Here is a good guide for how to do it; http://www.thirdtier.net/2013/03/how-to-manually-add-a-hotfix-to-wsus/

There is as far as I know (and I’ve also asked Premier Support) no way to script the import of updates into WSUS directly from Windows Catalog. You will have to manually use a Web Browser to import them. Click, Click, Click, wait, Click, Click….

The list is ordered by release date so the latest hotfixes are at the top. And looking at a fresh Fabric deployment, it looks like most hotfixes older than 10/14/2014 has been superseded, except for KB2965733 which was still needed by a couple of servers in this new fresh environment. But things might be different for you. wsus1

I’ve also written a Powershell Script for SCVMM to create Baselines and import all Updates and Hotfixes there. So it’s easy to use compliance scans and use remediation from SCVMM to keep the Fabric updated.
You can find it here; https://gallery.technet.microsoft.com/scriptcenter/SCVMM-Automatic-Baseline-8779597b

It’s not that easy to find new hotfixes or to know which ones are mandatory. Luckily, there is a blogpost to help you out. I’ve collected all sources from Microsoft product teams, where they list the hotfixes they recommend.
You can find the lists here: http://www.isolation.se/list-of-resources-to-find-hotfixes-and-updates-for-windows-server-2012-r2/ 

 

Anyway, here is the long list of fixes for possible problems in your environments. Updated: 7/22/2015

Hyper-V cluster unnecessarily recovers the virtual machine resources in Windows Server 2012 R2

http://support.microsoft.com/kb/3072380   Released: 7/14/2015

Virtual machines that host on Windows Server 2012 R2 may crash or restart unexpectedly
http://support.microsoft.com/kb/3068445   Released: 7/14/2015

Added 07/22/2015    “0xc0000017” error when you restart a UEFI-based computer in Windows
https://support.microsoft.com/kb/3072381   Released: 7/13/2015

Interrupts to the Intelligent Platform Management Interface driver are missed in Windows Server 2012 R2
http://support.microsoft.com/kb/3061460   Released: 6/9/2015

Unexpected ASP.Net application shutdown after many App_Data file changes occur on a server that is running Windows Server 2012 R2
http://support.microsoft.com/kb/3052480   Released: 6/9/2015

Update adds support for compound ID claims in AD FS tokens in Windows Server 2012 R2
http://support.microsoft.com/kb/3052122   Released: 6/9/2015

Update to improve the backup of Hyper-V Integrated components in Hyper-V Server 2012 R2
http://support.microsoft.com/kb/3063283   Released: 6/9/2015

Stop error code 0xD1, 0x139, or 0x3B and random crashes in Windows Server 2012 R2
http://support.microsoft.com/kb/3055343   Released: 5/12/2015

Backup application that calls the VSS service becomes unresponsive when the DFSR service is running in Windows
http://support.microsoft.com/kb/3054249   Released: 5/12/2015

Resolution of external DNS records on a Windows Server 2012 R2 Hyper-V guest cluster fails through a Hyper-V Network Virtualization Gateway
http://support.microsoft.com/kb/3049448   Released: 5/12/2015

Shared Hyper-V virtual disk is inaccessible when it’s located in Storage Spaces on a Windows Server 2012 R2-based computer
http://support.microsoft.com/kb/3025091   Released: 5/12/2015

“The URL cannot be resolved” error in DirectAccess and routing failure on HNV gateway cluster in Windows Server 2012 R2
http://support.microsoft.com/kb/3047280   Released: 5/12/2015

Hyper-V host crashes and has errors when you perform a VM live migration in Windows 8.1 and Windows Server 2012 R2
http://support.microsoft.com/kb/3031598   Released: 4/14/2015

Hotfix enables AD FS token replay protection for Web Application Proxy authentication tokens in Windows Server 2012 R2
http://support.microsoft.com/kb/3042121   Released: 4/14/2015

“HTTP 400 – Bad Request” error when you open a shared mailbox through WAP in Windows Server 2012 R2
http://support.microsoft.com/kb/3042127   Released: 4/14/2015

Files cannot be copied when drive redirection is enabled in Windows 8.1 or Windows Server 2012 R2
http://support.microsoft.com/kb/3042841   Released: 4/14/2015

“STATUS_PURGE_FAILED” error when you perform VM replications by using SCVMM in Windows Server 2012 R2
http://support.microsoft.com/kb/3044457   Released: 4/14/2015

You cannot upgrade Hyper-V integration components or back up Windows virtual machines
http://support.microsoft.com/kb/3046826   Released: 4/14/2015

RDP session becomes unresponsive when you connect to a Windows Server 2012 R2-based computer
http://support.microsoft.com/kb/3047296   Released: 4/14/2015

“Your computer can’t connect to the remote computer” error because RD Gateway service freezes in Windows Server 2012 R2
http://support.microsoft.com/kb/3042843   Released: 4/14/2015

A SQL Server that is running in a Hyper-V virtual machine takes a long time to restore a database to a dynamic VHD
http://support.microsoft.com/kb/2970653   Released: 3/10/2015

DNS server does not try the second forwarder and other DNS improvements in Windows Server 2012 R2
http://support.microsoft.com/kb/3038024   Released: 3/10/2015

“0x000000D1” Stop error when you fail over a cluster group in Windows Server 2012 or Windows Server 2012 R2
http://support.microsoft.com/kb/3036614   Released: 3/10/2015

Hotfix for update password feature so that users are not required to use registered device in Windows Server 2012 R2
http://support.microsoft.com/kb/3035025   Released: 3/10/2015

AD FS cannot process SAML response in Windows Server 2012 R2
http://support.microsoft.com/kb/3033917   Released: 3/10/2015

Added 7/18/2015    “0x0000003B” or “0x0000007E” Stop error on a Windows-based computer that has 4K sector disks
https://support.microsoft.com/kb/3027108  Released: 2/10/2015

Custom values for various MPIO timers in Windows Server 2012 R2 may not be honored
http://support.microsoft.com/kb/3027115   Released: 2/10/2015

System may freeze if a reserved disk is mounted accidentally in Windows 8.1 or Windows Server 2012 R2
http://support.microsoft.com/kb/3027110   Released: 2/10/2015

RemoteApp window is too large or too small when you use RDP to run a RemoteApp application in Windows Server 2012 R2
http://support.microsoft.com/kb/3026738   Released: 2/10/2015

Operation fails when you try to save an Office file through Web Application Proxy in Windows Server 2012 R2
http://support.microsoft.com/kb/3025080   Released: 2/10/2015

You are not prompted for username again when you use an incorrect username to log on to Windows Server 2012 R2
http://support.microsoft.com/kb/3025078   Released: 2/10/2015

Hotfix to avoid a deadlock situation on a CSV file system volume on Windows Server 2012 R2
http://support.microsoft.com/kb/3022333   Released: 2/10/2015

You are prompted for authentication when you run a web application in Windows Server 2012 R2 AD FS
http://support.microsoft.com/kb/3020813   Released: 2/10/2015

Time-out failures after initial deployment of Device Registration service in Windows Server 2012 R2
http://support.microsoft.com/kb/3020773   Released: 2/10/2015

You are prompted for a username and password two times when you access Windows Server 2012 R2 AD FS server from intranet
http://support.microsoft.com/kb/3018886   Released: 2/10/2015

Cluster fixes for deadlock and resource time-out issues in Windows Server 2012 R2 Update 1
http://support.microsoft.com/kb/3023894   Released: 2/10/2015

RDS License Manager shows no issued free or temporary client access licenses in Windows Server 2012 R2
http://support.microsoft.com/kb/3013108   Released: 12/9/2014

iSCSI SAN server that’s running Windows Server 2012 R2 restarts unexpectedly on a high-speed network
http://support.microsoft.com/kb/3000123   Released: 11/11/2014

TRIM and UNMAP activities for thin provisioning on one volume block all activities on other volumes
http://support.microsoft.com/kb/2996802   Released: 11/11/2014

SMBv1 named pipe requests do not time out when the remote server hangs in Windows 7, Windows Server 2008, Windows 8.1, and Windows Server 2012 R2
http://support.microsoft.com/kb/2995054   Released: 10/14/2014

SMB 3.0 Transparent Failover feature does not work after you disconnect a drive cable in Windows
http://support.microsoft.com/kb/2991247   Released: 10/14/2014

WTSQuerySessionInformation API function always returns zero bytes for WTSIncomingBytes and WTSOutgoingBytes
http://support.microsoft.com/kb/2981330   Released: 10/14/2014

A network printer is deleted unexpectedly in Windows
http://support.microsoft.com/kb/2967077   Released: 8/12/2014

“0x00000018” Stop error when volumes are mounted in Windows Server 2012 R2 or Windows Server 2012
http://support.microsoft.com/kb/2973052   Released: 8/12/2014

Updates to improve the compatibility of Azure RemoteApp in Windows 8.1 or Windows Server 2012 R2
http://support.microsoft.com/kb/2977219   Released: 8/12/2014

Error 58 when an application calls BackupRead function to back up files that are shared by using SMB in Windows
http://support.microsoft.com/kb/2973055   Released: 7/8/2014

2965733 The guest cluster is not available to service users after failover in a Hyper-V Network Virtualization environment
https://support.microsoft.com/kb/2965733   Released: 6/10/2014

NFS version 4.1 and version 3 work unexpectedly in Windows Server 2012 R2 or Windows Server 2012
http://support.microsoft.com/kb/2934249   Released: 4/8/2014

CSV snapshot file is corrupted when you create some files on the live volume in Windows
http://support.microsoft.com/kb/2929869   Released: 4/8/2014

On-demand virus scan freezes in Windows
http://support.microsoft.com/kb/2904100   Released: 3/11/2014

Windows Server 2012 R2 or Windows 8.1 crashes when virtual volumes are exposed to hyper-v virtual machines
http://support.microsoft.com/kb/2925766   Released: 2/11/2014

iSCSI Target stops responding to requests in Windows Server 2012 R2
http://support.microsoft.com/kb/2919740   Released: 2/11/2014

Memory and deadlock issues for the RD Virtualization Host and RD Connection Broker role services in Windows 8.1
http://support.microsoft.com/kb/2908810   Released: 2/11/2014

Hotfix improves storage enclosure management for Storage Spaces in Windows 8.1 and Windows Server 2012 R2
http://support.microsoft.com/kb/2913766   Released: 1/14/2014

OffloadWrite is doing PrepareForCriticalIo for the whole VHD in a Windows Server 2012 or Windows Server 2012 R2 Hyper-V host
http://support.microsoft.com/kb/2913695   Released: 1/14/2014

 

List of resources to find Hotfixes and updates for Windows Server 2012 R2

When you use the more advanced features of Windows and System Center components, you tend to run into issues and undocumented features once in a while. Here are a couple of useful links to websites which lists the recommended hotfixes that should be installed before contacting Microsoft support. And I’m usually deploying them in our own live environment as soon as they are released, to hopefully not run into the issues or sometimes find out potential problems with the fixes before recommending them to our customers.

Updated: 2015-08-23 with additional collections (DFS).

Recommended hotfixes and updates for Windows Server 2012 R2-based failover clusters
https://support.microsoft.com/en-us/kb/2920151

List of currently available hotfixes for the File Services technologies in Windows Server 2012 and in Windows Server 2012 R2
https://support.microsoft.com/en-us/kb/2899011

Recommended hotfixes, updates, and known solutions for Windows Server 2012 and Windows Server 2012 R2 Hyper-V Network Virtualization (HNV) environments
https://support.microsoft.com/en-us/kb/2974503

Updates for Active Directory Federation Services (AD FS)
https://technet.microsoft.com/en-us/library/mt126278.aspx

Available Updates for Remote Desktop Services in Windows Server 2012 R2
https://support.microsoft.com/en-us/kb/2933664

Recommended hotfixes and updates for Windows Server 2012 DirectAccess and Windows Server 2012 R2 DirectAccess
https://support.microsoft.com/en-us/kb/2883952

Hyper-V: Update List for Windows Server 2012 R2 – kept up to date by the community (MVPs mostly).
http://social.technet.microsoft.com/wiki/contents/articles/20885.hyper-v-update-list-for-windows-server-2012-r2.aspx?PageIndex=2

List of Public Microsoft Support Knowledge Base (KB) Articles for System Center 2012 R2 Virtual Machine Manager (VMM 2012 R2)
http://social.technet.microsoft.com/wiki/contents/articles/22074.list-of-public-microsoft-support-knowledge-base-kb-articles-for-system-center-2012-r2-virtual-machine-manager-vmm-2012-r2.aspx

List of currently available hotfixes for Distributed File System (DFS) technologies in Windows Server 2012 and Windows Server 2012 R2
https://support2.microsoft.com/kb/2951262/en-us?sd=rss&spid=17383

Remember that you can import Hotfixes directly into WSUS and deploy them that way, just like any other update.

And this is a RSS Feed that lists the Latest KB Articles for Windows Server 2012 R2
https://support2.microsoft.com/common/rss.aspx?rssid=17383
I’ve got the RSS feed imported into Outlook, so I’ll easily see when there is a new one and will hopefully remember the issue when/if I run into it in the future.